Holiday Inn Express London Victoria, an IHG Hotel

Hotel and room was warm. Staff were helpful and courteous. Breakfast was excellent. Ideal location for 24 bus route which runs past hotel and Pimlico tube station (5 minute walk away)

Staff were all very welcoming and helpful. In particular a huge thank you to Miriam and Gustavo who carefully prepared gluten free breakfasts for us. We had requested gluten free upon booking a year prior to our stay and immediately received a message that it would be provided. The first morning Miriam greeted us and showed us what was available from the buffet (cornflakes, Moma porridge, yogurt, fruit, jams). She also offered freshly scrambled eggs on toast, all prepared separetly in the kitchen, so no possibility of cross contamination. For the following mornings when she wasn't working she informed Gustavo who kindly prepared our breakfast. I find that gluten free (referring to people who have celiac disease) is not that well catered for or understood in the UK, however our stay was a positive experience that I would highly recommend to anyone who has celiac disease. The only suggestion I would make would be to also offer cakes, even packaged, as an extra option. All in all a very positive experience and attention to catering for celiac disease. We would definitely return.

The location is really good, a couple of minutes to the Pimlico station and a 5-10 minutes walk to the Victoria station. Even Big Ben and Westminster is within a 20 minutes walk distance. Reception staff and the duty manager Anna were all very friendly & helpful in all matters. Breakfast was quite filling and tasty.

We had a great stay in London. The hotel was in a great position with metro and bus stops with in close walking distance. There was always friendly staff at the front desk no matter what time we came home and they were always more than willing to help us with any questions. We enjoyed a great breakfast that catered to our food allergies, which was a pleasant surprise. Overall a great stay and we would recommend anyone to stay.

There were many things to like - excellent desk staff helpful with information and printing maps - and the excellent Rima managing the generous breakfast . The location is an easy walk to Pimlico station and buses , and convenient enough to Victoria rail and coach stations. There are cafes, restaurants , pubs all close by plus a convenience store. The street is attractive and surprisingly quiet at night - much appreciated because the window needed to be open because of the heat . No a/c ( but being installed) but a wall fan ( much needed) . The room is best described as "cosy" but features a kettle and tea supplies and cool drinks were offered. The bathroom compact but well supplied and the cleaning staff v good. A very comfortable bed , with extra pillows, reading lights , good TV. Effective block-out curtains.